Frequently asked questions

You need a Chamber of Commerce registration number or a comparable business registration number and a VAT number.
Please note:
• Kersten applies a minimum order value per order (you can read it here).
• We sell our products in bulk packaging, not per piece.

You need a Chamber of Commerce number (KvK) or a comparable business registration number (for foreign companies) and a VAT number.

No. As a wholesaler, we sell most items in wholesale packaging. The quantity per package differs per item. Are the quantities too large for your situation? A limited selection of items is available per piece at our Cash & Carry locations.

Our assortment changes regularly, so we do not have a printed catalogue. In our webshop you will always find the current range. We present new products in various themes.

You are welcome in our showroom in Nieuwegein (the Netherlands). In addition, you can purchase directly at our Cash & Carry partners (TICA and Trends & Trade) or visit us at international trade fairs.

Yes, many items are available from stock. In our webshop you can see per item whether it is in stock. If an item is not in stock, you can see if and when it is expected again.

Yes. The prices you see once you are logged in are your net prices, including any discounts. Shipping costs and VAT are not included yet. You will see these during checkout in your shopping cart.

Yes. In Nieuwegein we have a 1,200 m² showroom. You can visit it by appointment. To make an appointment, please contact one of our account managers or send an email to info@kerstenbv.nl.

In the showroom we present our complete collection. Twice a year we present a new collection with items for the upcoming seasons, along with a selection of products that are currently in stock and can be shipped immediately from our warehouse in Nieuwegein.

Our showroom is accessible for business customers and by appointment only.

Please contact the relevant Cash & Carry where you bought the item. They will help you further according to their complaints and returns procedure.

Cash & Carry's

For information about stock at TICA or Trends & Trade, we advise you to contact the relevant Cash & Carry directly.

Cash & Carry's

You can buy directly at our affiliated Cash & Carry locations, including: • TICA in Aalsmeer • Trends & Trade in Venlo You can find more information on our Cash & Carry page.

Cash & Carry's

No, that is not possible. Orders placed directly with Kersten are only delivered to an address specified by you and not via the Cash & Carry.

Cash & Carry's

Yes, this is possible. Please contact the relevant Cash & Carry for this.

Complaints must be reported within 8 days after delivery by email to info@kerstenbv.nl. Please include: • your order number • the relevant item numbers • a few clear photos if it concerns damage or production faults • a description of the problem info@kerstenbv.nl and we will contact you as soon as possible.

The minimum order value for free delivery differs from the general minimum order value.Read them here.

In some cases this is possible. Indicate your preference when placing your order and keep in mind that additional costs may apply. We will then contact our carrier and let you know what the options are. Do you have special delivery instructions (for example opening hours, unloading point, etc.)? Please let us know as well.

Contact

No, this is not possible. If you want to take items with you directly, we kindly refer you to our Cash & Carry locations.

Yes, in some cases this is possible. Through a credit provider we will request a credit limit for your account, so that you can pay on account. However, this is not always possible. The first order must always be paid in advance.

If all items in your order are in stock, we will deliver as soon as possible. When confirming the order, we always make a delivery appointment. If there are multiple delivery moments (for example due to later arrival of certain items), we will coordinate this with you.

Contact

In many cases an order can be supplemented as long as it has not yet been scheduled for shipment. Please contact us as soon as possible via +31 (0)30 600 1800 or your regular contact person to discuss the options.

Unforunatly we do not have this information in your online account. Please contact us via +31 (0)30 600 1800 or send an email to your contact person at Kersten. They can inform you about the current delivery times.

Contact

No, in many cases this is not possible. Call us on +31 (0)30 600 1800 or email your contact person to discuss the options.

Contact

For up-to-date information about expected delivery times, you can call +31 (0)30 600 1800 or email your contact person.

Contact

Check via VIES whether your VAT number is correct. Still not working? Try entering it without “NL” and without spaces. If it still doesn’t work, please contact us via +31 (0)30 600 1800 or info@kerstenbv.nl. ( VIES) to make sure you are using the correct VAT number. If the system still refuses to accept the VAT number, try to enter it without NL and without spaces. Still having problems? Please contact us on +31 30 600 1800 or info@kerstenbv.nl. It’s not possible to register with us without the VAT number.

Absolutely. A link to your Facebook, Instagram or other social media page is also sufficient.

After your registration one of our colleagues will contact you by email or telephone. It may be that one of our account managers still has a few questions for you. Your registration will only be fully activated after these questions have been answered.

As a registered customer you have access to our product database, where you can find product images, descriptions and specifications. On request we can also send this information by email. Please send your request to info@kerstenbv.nl.